At Mon Paci, we take great pride in providing high-quality, custom-designed apparel and accessories. Since many of our products are print-on-demand, our returns and exchanges policy is slightly different from traditional retail stores. Please carefully review our policy below to ensure your satisfaction with your purchase.
We offer replacements or refunds only for items that arrive damaged, defective, or incorrect. This policy applies to our apparel and accessories, subject to applicable consumer rights.
However, we are committed to customer satisfaction, and we offer the following options for returns and exchanges:
Print Defects or Errors: If you receive an item with a printing mistake, defect, or an incorrect design, we will provide a full refund or replacement at no extra cost.
Size, Style, Color, or Change of Mind: We do not offer returns, exchanges, or refunds for personal preference or an incorrectly selected size, style, or color. Replacements or refunds are available only for damaged, defective, or incorrect items, subject to applicable consumer rights.
Damaged Goods: If the item arrives damaged due to shipping, please contact us within 7 days of receiving your order with photos of the damage, and we will either send you a replacement or issue a refund.
Custom Prints (T-shirts, Hoodies, Jackets, Hats, etc.):
Since each print is made to order, we do not accept returns for items ordered in the wrong size, color, or design unless it was an error on our part.
Accessories (e.g., Bags, Jewelry, etc., via Dropshipping):
To initiate a return or exchange, please follow these steps:
Contact Us: Reach out to our customer support team at support@monpaci.com with your order number, the product in question, and a description of the issue (include photos for damaged or defective items).
Approval & Return Instructions: Once we confirm the return or exchange request, we will provide you with detailed instructions and a Return Authorization Number (RAN) if applicable.
Shipping the Item Back: Do not send an item back before contacting us. If a return is required for a confirmed damaged, defective, or incorrect item, we will provide instructions and cover the required return shipping.
Processing the Return: After receiving the returned item, we will process your refund or exchange. Please allow 7-10 business days for processing.
If you receive a defective, damaged, or incorrect item, please take the following steps:
For international returns, please be aware that:
If you have any questions or need assistance with returns or exchanges, please contact our customer support team at:
If your order has not arrived, contact us so we can investigate. This policy does not limit mandatory consumer rights. For purchases made before this policy update on September 19, 2026, contact us about the policy that applied when you ordered. Thank you for choosing Mon Paci!
