Frequently Asked Questions

1. How do I know if my order qualifies for a return or exchange?

If your item is defective or damaged, or if there was a printing or design error, you are eligible for a return or exchange. However, since most of our products are made-to-order, we do not accept returns or exchanges for personal preference (e.g., wrong size or style) unless the item is unused and in original condition.

2. How can I request a refund?

To request a refund, please contact our customer service team at [support@monpaci.com]. If your item is defective or we made a mistake with your order, we will issue a full refund once we receive the returned item.

3. Can I exchange an item for a different size or color?

Yes, if you need a different size or color, we can exchange the item as long as it’s unused and in its original condition. You’ll be responsible for the return shipping costs. Please contact us to initiate the exchange process.

4. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will request photos of the damage or defect and offer a replacement or refund as appropriate.

5. How long do I have to return or exchange my order?

Returns or exchanges must be initiated within 30 days of receiving your order. Please note that the item must be in its original, unused condition.

6. Can I return or exchange custom-designed products?

Custom-designed items (e.g., personalized prints) are generally not eligible for returns unless there was an error with the print or the product itself. However, if there’s an issue with the design or printing, we will offer a replacement or refund.

7. Do you offer free returns?

We only cover the return shipping cost if the item is defective, damaged, or if we made an error with your order. For personal preference returns (wrong size, color, etc.), the return shipping fee is the customer’s responsibility.

8. Will I get a refund for shipping costs?

Shipping costs are non-refundable unless the return is due to a defect or mistake on our part.

9. Can I cancel my order after it’s been placed?

We process most orders quickly, so if you wish to cancel your order, please contact us within 24 hours of placing it. After 24 hours, we are unable to cancel the order as it will likely have already been sent to production.

For any additional questions, or to initiate a return or exchange, please contact us at [support@monpaci.com]. We’re here to assist you!