Returns & Exchanges

Mon Paci Returns & Exchanges Policy

At Mon Paci, we take great pride in providing high-quality, custom-designed apparel and accessories. Since many of our products are print-on-demand, our returns and exchanges policy is slightly different from traditional retail stores. Please carefully review our policy below to ensure your satisfaction with your purchase.

1. General Returns & Exchanges Guidelines

Because most of our items are custom-made, we cannot accept returns for items that are not defective or damaged unless they meet specific conditions.

However, we are committed to customer satisfaction, and we offer the following options for returns and exchanges:

• Print Defects or Errors: If you receive an item with a printing mistake, defect, or an incorrect design, we will provide a full refund or replacement at no extra cost.

• Wrong Size/Style (Exchange): If you ordered the wrong size or style, we will offer you an exchange, but you are responsible for the return shipping cost.

• Damaged Goods: If the item arrives damaged due to shipping, please contact us within 7 days of receiving your order with photos of the damage, and we will either send you a replacement or issue a refund.

2. Return & Exchange Eligibility

• Custom Prints (T-shirts, Hoodies, Jackets, Hats, etc.):
  Since each print is made to order, we do not accept returns for items ordered in the wrong size, color, or design unless it was an error on our part.

  • Items must be unworn, unwashed, and in their original condition with tags attached for exchanges.
  • Exchanges are possible for size or style changes, but you will be responsible for the return shipping cost.

• Accessories (e.g., Bags, Jewelry, etc., via Dropshipping):

  • If an accessory has a defect or arrives damaged, we will gladly send a replacement or issue a refund.
  • Due to hygiene concerns, accessories such as earrings, hats, and similar items are not eligible for returns unless damaged or defective.

3. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer support team at [support@monpaci.com] with your order number, the product in question, and a description of the issue (include photos for damaged or defective items).

2. Approval & Return Instructions: Once we confirm the return or exchange request, we will provide you with detailed instructions and a Return Authorization Number (RAN) if applicable.

3. Shipping the Item Back: If your return or exchange is approved, send the item back to us in its original, unused condition (within 30 days of receiving the order). You are responsible for return shipping unless the return is due to a defect or error on our part.

4. Processing the Return: After receiving the returned item, we will process your refund or exchange. Please allow 7-10 business days for processing.

4. Refunds

• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to our mistake (e.g., wrong item or defect).
• It may take 5-10 business days for the refund to reflect in your account.

5. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please take the following steps:

1. Contact Us within 7 Days of receiving your order.
2. Provide Photos: Include clear photos of the item showing the damage or defect.
3. Resolution: We will offer you a replacement or full refund based on the situation.

6. Non-Returnable Items

• Custom-Printed Items (unless defective or incorrect).
• Underwear, swimwear, and other intimate items for hygiene reasons.
• Gift Cards or vouchers.

7. Shipping Fees & Return Costs

• For Returns Due to Personal Preference (wrong size, wrong style): Customers are responsible for the return shipping costs.
• For Returns Due to Defects or Our Error: We will cover the return shipping costs.
• International Returns: Customers are responsible for return shipping fees and any applicable duties or taxes for international orders.

8. International Orders

For international returns, please be aware that:

• Return Shipping Fees: Customers are responsible for all return shipping costs, and customs fees or taxes are the responsibility of the customer.
• Refunds for International Orders: Any applicable duties or taxes paid at the time of purchase are not refundable.

9. How to Contact Us

If you have any questions or need assistance with returns or exchanges, please contact our customer support team at:

• Email: [support@monpaci.com]
• Phone: [Insert phone number here]
• Business Hours: Monday – Friday, 9:00 AM to 5:00 PM (PST)

We want you to love your Mon Paci purchases, but if for any reason you’re not satisfied, we’re here to help make it right. Thank you for choosing Mon Paci!